QAssist combines advanced AI technology with business intelligence to deliver phone support that rivals human agents.
Built on state-of-the-art AI technology that understands, responds, and learns from every interaction.
QAssist doesn't just recognize keywords—it understands context, intent, and nuance. Customers can speak naturally, interrupt, change topics, or ask follow-up questions just like they would with a human agent.
"Hi, I'm having trouble with my... wait, sorry, let me explain better. My internet keeps cutting out, especially when my kids are doing their online school stuff."
QAssist Response:
"No problem at all! I understand you're experiencing internet disconnections, particularly during online schooling. That must be frustrating. Let me help you troubleshoot this connectivity issue."
QAssist knows when it can help and when to bring in human expertise. Smart escalation ensures complex issues get to the right person, while routine inquiries are resolved instantly.
Routine Inquiries (80%)
Resolved immediately by AI
Complex Issues (15%)
Escalated with full context
Emergency/Urgent (5%)
Immediate human transfer
Serve English and Spanish-speaking customers with the same AI agent. Real-time language detection and seamless switching mid-conversation.
Your AI agent automatically detects whether customers speak English or Spanish from their first words. No menu prompts, no confusion - just natural conversation in their preferred language.
Customer:
"Hello, I'm calling about my internet service..."
QAssist:
"Hi! I'd be happy to help with your internet service. Can you provide your account number?"
Customer:
"Actually, ¿puedo cambiar a español? Es más fácil para mí."
QAssist:
"¡Por supuesto! Puedo ayudarle en español. ¿Me puede dar su número de cuenta?"
✓ Detected initial English preference
✓ Instantly switched to Spanish when requested
✓ Maintained conversation context and flow
Choose what works best for your business: English-only agents for simpler operations, or bilingual agents to serve diverse customer bases. Switch anytime as your business grows.
Perfect for businesses serving primarily English-speaking customers
Automatically serves customers in English or Spanish based on their preference
Simpler setup, focused service
Serve diverse customer base
Switch anytime in your dashboard
QAssist connects with your existing systems to provide intelligent, context-aware responses.
Connect with popular CRMs to access customer history, preferences, and account status in real-time.
Book appointments, check availability, and manage your calendar without human intervention.
Upload your business information, policies, and procedures for intelligent responses to any question.
Connect with your online store to provide order status, tracking information, and handle returns.
Automatically create support tickets, track progress, and provide status updates to customers.
Process payments, check account balances, and handle billing inquiries securely over the phone.
Beyond basic call answering, QAssist provides sophisticated business intelligence and automation.
Detect customer emotion and frustration levels to adjust responses and escalate when needed.
Detailed insights into call patterns, resolution rates, and customer satisfaction trends.
See how QAssist can transform your customer service with a personalized demo of all these features.