Capture customer inquiries, order questions, return requests, and product information requests 24/7 through our intelligent ticket system—never miss a customer.
E-commerce and retail businesses face unique phone support challenges that QAssist solves.
Black Friday, holidays, and sales events create massive call volume spikes that overwhelm staff.
QAssist Solution: Capture all customer requests as organized tickets, ensuring no call goes unanswered during peak times.
Customers constantly call asking "Where is my order?" - simple questions that tie up agent time.
QAssist Solution: Gather order details and create tickets for staff follow-up. Enterprise customers get real-time order system integration.
Complex return policies and exchange processes require detailed explanations and manual processing.
QAssist Solution: Collect return details and create prioritized tickets for processing. Enterprise plans include automated return system integration.
Comprehensive phone support tailored specifically for retail and e-commerce businesses.
Order inquiry tickets
Capture order details and create tickets for staff follow-up
Change request handling
Collect modification details and notify staff immediately
Return request tickets
Gather return details and create organized tickets for processing
Shipping question management
Answer basic questions or create tickets for complex shipping issues
Product inquiry tickets
Capture product questions and create sales follow-up tickets
Availability notifications
Collect customer details for stock notification tickets
Payment and billing support
Handle basic questions or create tickets for complex issues
Customer account assistance
Create tickets for account issues and loyalty program requests
QAssist provides comprehensive customer support with organized ticket management for all plans, plus advanced e-commerce integrations for Enterprise customers.
Smart ticket system for organized customer request management
Advanced e-commerce integrations + ticket system for complete automation
Shopify, WooCommerce, Magento, BigCommerce, and custom platforms
FedEx, UPS, USPS, DHL, and fulfillment centers
Stripe, PayPal, Square, and any custom systems you use
Enterprise plans include all standard ticket management PLUS advanced e-commerce integrations.
Contact Sales for Enterprise FeaturesSee how a growing online retailer saves money and improves customer satisfaction during peak season.
$17,201
78% cost reduction
Higher Conversion Rates
24/7 sales support means no missed opportunities
Peak Season Scalability
Handle 10x volume without hiring temporary staff
Improved Customer Experience
Instant order status and faster issue resolution
Data-Driven Insights
Customer behavior analytics and sales optimization
Join e-commerce brands who've reduced support costs by 78% while increasing sales conversion rates.